99.9% Uptime Guarantee
A guarantee
you can
count on.
Your website
is essential
when it
comes to the
success of
your
business.
That's why
you are
guaranteed
99.9% uptime
on all
dedicated
servers.
Downtime is
referred to
as our
network
equipment
being down.
We do not
possess
control over
the
Internet,
therefore we
cannot
guarantee
that you
will be able
to access
your site
due to
circumstances
beyond our
control.
Aegisys
guarantees:
1) Your hardware will be functioning 100% of the time (except in normal maintenance windows)
- 2) Power and HVAC systems will be functioning 100% of the time (with the exception of normal maintenance)
- 3) Network uptime will be 99.9%
Procedures
-
In order to qualify for a Downtime Credit, you must submit a Trouble Ticket to Aegisys via http://support.aegisys.com or by calling Aegisys Customer Care at (866) 961-1805. The length of each Server Hardware Breach, Power System Breach, or Network Uptime Breach, (each a "Breach") will be measured from the time the Trouble Ticket is received and validated by Aegisys technicians to the time Aegisys, in its sole discretion, considers the issue resolved.
- If network failure causes your server to be down for more than one hour you will receive a refund on your next bill.
-
If you experience downtime for one of the reasons listed above you will receive 5% off next month's bill up to 100% for every hour of downtime you experience. Not applicable toward add-on services or hardware. Aegisys' superior technology and infrastructure is what allows us to guarantee you 99.9% uptime. - If there ever
is a problem, our skilled
technicians are available
24/7/365 to address your
support needs. Aegisys
offers free basic support
via phone.
- High-level technicians are accessible 8:30am-9pm EDT for more complicated inquiries. In addition, advanced technical support for complex operations is available at a rate of $99/hour around the clock. Such work may include:
- Advanced configuration of servers
- Custom backup scripts
- Mail server configuration
- Scripting