Support Contracts

 

Thank you for considering Aegisys as part of your continuing Information Technology strategy

Aegisys contracts encompass the solutions you wish to use. Based on this commitment, Aegisys provides Pro-active solutions to issues before they become problems.

Our solution ensures your network is healthy each and every day ... not just now and then.

Contact us for your free assessment today at
empowered@aegisys.com or Toll Free 1 866 961 1805

Site Training

Aegisys performs onsite instructional sessions specific to your enterprises network. Ensuring everyone is on the same page is paramount towards your enterprise's continued success.

 

Aegisys Product Services - On Demand


 

Our Enterprise Services grow with you ...


Aegisys' services are engineered to provide as much or as little support as your enterprise requires. Our services are built on the ExclusiveNET architecture and represent real-time access to services when you need them most. Our service bundles are presented so that you receive the very best in (QOS) Quality of Service support possible.



Our Service Product offerings include:


Aegisys Intrusion Detection

Aegisys provides HoneyPOT capabilities to your business class network. These nodes are engineered to capture unauthorized traffic in your network from curiosity seekers. These node(s) on your LAN and DMZ zones prove invaluable when your key network resources are being scanned.

Aegisys Helpdesk Support Services

Place a certified helpdesk in your Enterprise. You can have real-time response to issues on your PCs, Servers, and related network Infrastructure without so much as a technician on site. We take watching your network seriously so our Helpdesk is bundled with monitoring. This allows us to be proactive in our approach to service you better.

Virtual Hosted Services

Aegisys Virtual Server eliminates the need to constantly replace or upgrade servers. The Virtual Server, hosted through our ExclusiveNET, will have, as part of a cost of service, private integrated access to your hosted server with the ability to install more RAM and CPU at the click of a mouse. Bundled with our Disaster Recovery services and is an high availability configuration for automated fail-over. You would need to buy two servers plus the cost of software and dedicated staff to manage your solution to even come close to what we are offering.

Disaster Recovery

Our Disaster Recovery is more than a backup. Our robust services range from the ability to backup your critical files and photos ONLINE, to a business class solution that mirrors your production server. When it comes to protecting your data, no one comes close to our integrated solutions.

Automated Windows Patch Management

Aegisys takes the guess work out of your Patch Management. Our servers are scheduled to patch your workstations and servers based on a pre agreed time to ensure your network is up to date and as secure as it can be. Detailed PDF reports that indicate what has been completed within your enterprise. Our Patch Management systems meet and exceed NERC SIP compliance requirements.

Harness the power of our ExclusiveNET infrastructure to empower your ASP solution. Direct secure access to hosted software makes our solution among the most robust and secure available today. To your clientele it would appear as if you were in next room allowing printing, FTP or drag and drop and sharing of data in the most seamless manner possible.

Web and Exchange Hosting

Aegisys offers a secure DMZ for our clients to host their business' critical sites and to allow integrations to database backend systems. Our systems are secure, monitored and managed with your availability in mind 24x7x365.

Enterprise Remote Access  - powered by ExclusiveNET

Aegisys clients typically close local remote access to their networks. By centralizing remote access, your enterprise is more secure, audited, and managed. Aegisys provides, as part of our cost of service, SSLVPN and L2TP remote connectivity meaning once connected, through our ExclusiveNET, you will be able to access your mapped drives, assume control of workstations and servers just as if you were still at work. Keeping you productive is easy, doing so while you are at home with family is priceless!

Our SSLVPN solution will even integrate into your Corporate Active Directory so that if you disable an account local to your Enterprise, it automatically disables remote access through Aegisys! Superior integrations towards your continued security is paramount in all our solutions.

Alerts emailed direct to your Smartphone!

Aegisys supports alert notifications and email of reports direct from our Monitoring systems. Alerts are informational only as Aegisys Support will automatically respond and correct the issue for you.

Our Clients - Who Do We Work With?


We work for a broad range of clients in varied sectors and industries, throughout North America from professional bodies and membership organizations to local authorities and related associations. We pride ourselves on maintaining long-term relationships with our clients and believe that our clients enjoys working with us.

Take a look at some of our distinguished client profiles below:



Vermont Public Power Supply Authority
Aegisys provides continuing support to VPPSA and it's integrated ASP which services a number of member electric utilities in the State of Vermont. Aegisys is further providing enhanced ExclusiveNET services to their enterprise.

Wisconsin Public Power Inc
Aegisys provides continuing support to WPPI 30+ member ASP model servicing the State of Wisconsin. Aegisys provides consulting and continued support towards their ASP, related applications and databases via ExclusiveNET.

North Little Rock Electric Department
Aegisys provides continuing support and Disaster Recovery Management to NLR Electric Department located in North Little Rock, Arkansas.

Twin River Casino
Aegisys providing consulting, Disaster Recovery and monitoring services to this World class Gaming facility in the State of Rhode Island.

Municipality of West Nipissing
Aegisys provides ExclusiveNET management services to the entire Municipality of West Nipissing and it's related offices within the Town of Sturgeon Falls to include Police, Fire, Water, Sewer, Recreational Services and Library integrations.

North Attlebourgh Electric Department
Aegisys provides continued support and LIVE monitoring of their MUNINET fiber project 24x7x365. NAED is located in North Attleborough, Massachusetts.

Erie Thames Services
ETS via ExclusiveNET is serving it's award winning ASP to it's clients in Ontario and Massachusetts. Aegisys provides integrated support services to the ETS ASP including Intrusion Detection, Disaster Recovery, UNIX management, Firewall Management and related connectivity, Virtual Hosting support and more.

Shrewsbury Electric Lighting Plant

Shrewsbury has selected Aegisys to host their Private Harris Computer Systems CIS software via ExclusiveNET. Aegisys empowers the Harris CIS application without any of the IT and Disaster Recovery overhead typically inherited when you run your own server.



If you are interested in seeing successful Case Studies, a system or product demonstration, then please contact us at empowered@aegisys.com.