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2 Review your order.
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If you still have problems, please let us know, by sending an email to support@aegisys.com . Thank you!

SHOWROOM HOURS

Mon-Fri 9:00AM - 6:00AM
Sat - 9:00AM-5:00PM
Sundays by appointment only!

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Managed Workstation

The Fully Managed Workstation Solution is designed to proactively maintain workstations by delivering regular maintenance, monitoring, management, unlimited remediation, Helpdesk and emergency support.  All fully managed services are delivered by our 24/7 Network Operations Center, and are designed to reduce the likelihood and impact of an unwanted technology failure, while resolving any identified issues, for a fixed monthly price.

Managed Workstation services is an excellent option for anyone who would like the management and user benefits of being in a well-managed environment without the technical burdens.

Service levels and rates allow flexibility in managing and reducing your information technology (IT) costs.

Basic elements included are:

  1. Operating System Support and management
  2. Windows and Mac Updates
  3. Scheduled Pre-Defined Patch maintenance windows
  4. Anti-virus software installation and maintenance
  5. Proactive security mitigations for high risk vulnerabilities
  6. 24/7 Cloud Monitoring
  7. Asset Discovery for Hardware & Software
  8. Hacker Checks
  9. Daily, Weekly, Monthly and Executive Reporting
  10. Day to day support of your workstation including software installation
  11. Full Alerting including SMS to your Mobile devices
  12. ONLINE Dashboard for centralized administration
  13. Multiple Site Support – Set views and alerts of Workstations and Server by site
  14. Aegisys Helpdesk Expert Remote Support
  15. Mobile Apps – View your PC status with Aegisys Mobile apps from anywhere

Scheduled Preventative Maintenance

Regular preventative maintenance required to maintain the basic operation of Windows workstations, including:

  1. Windows Patch Management
  2. 3rd Party Patch Management
  3. Disk Defragmentation
  4. Delete Temp files
  5. Check disk – SMART Checks
  6. Sync-time with DC
  7. Change Local Admin Password
  8. Clean Windows Update Cache
  9. Backup Registry
  10. Create Restore Point
  11. Disabled UAC
  12. Enable/Disable Windows Firewall

The following services are not included in the Fully Managed Workstation Solution:

  1. All hardware or replacement parts
  2. Training
  3. Hardware or software upgrades
  4. Relocation services
  5. Network Cabling & Components
  6. Any unexpected item not explicitly included in the scope of services
Please note that Out of Scope activities may be billed at our hourly rate based on agreement.  Aegisys Helpdesk will contact the customer for approval before performing any out of scope task.

Unlimited Remote & Onsite support

Aegisys will remediate issue related to the covered devices, identified either via monitoring & notification, or those initiated through contacting the Service Desk.  In both cases, a service ticket will be created and prioritized based on severity.  The service desk will attempt to resolve the issue remotely, escalating to level 2, then level 3 engineers as required.  If the issue cannot be resolved remotely, a field technician will be dispatched where applicable.

 

CONTACT INFO

7-598 Falconbridge Road, Sudbury, ON, P3A 5K6, Canada

Toll free 1.866.961.1805
Direct 1.705.222.3652

 

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