Our mission is to continuously help customers strategize and optimize their IT environment. Aegisys solutions-oriented approach helps to focus on your core competencies and business’ day-to-day.
GET IN TOUCH WITH OUR TEAM TODAY
Address: 7-598 Falconbridge Road, Sudbury, Ontario, Canada, P3A 5K6
Phone: 1 866 961 1805
Email: info@aegisys.com
Copyright 2022 © Aegisys Cloud Solutions all rights reserved. Website Terms of use
The purpose of this Service Level Policy is to set forth the service levels at which Aegisys is to provide certain Services to Customer. Customer agrees that the remedies set out herein are the sole and exclusive remedy for Aegisys failure to meet an SLA. This Service Levels Policy applies only while Customer accounts are in good standing.
To receive a credit, the SLA incident must meet the following criteria:
Requesting an SLA credit
Create a support ticket and enter Credit Request in the Subject field.
Allow three to five business days for Aegisys to receive and review your credit request and update your support ticket.
Issues not addressed by the SLA
If you experience technical issues not specifically addressed by your product SLA, Aegisys will still review your issue. You can submit a ticket stating your case and why you believe you should get a credit. Be sure to state how long you were affected and how you believe Aegisys was responsible.
Aegisys does not issue a credit for cases in which the Aegisys Terms & Conditions or Acceptable Use Policy are violated.
If you have any questions, contact the Aegisys Support team at 1 866 961 1805.
aegwebmaster
Rick is the founder of Aegisys Cloud Solutions. Rick is involved in all aspects of Aegisys Corporate and is a core mentor in the provisioning of IT Support services including hosting, database management, and web provisioning. When not in the office Rick can be found fishing, walking his dog or spending time with family.
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