Critical Application Services - Service Level Guarantee (Advanced) ADDITIONAL DEFINED TERMS Some words used in these Critical Application Services - Service Level Guarantee (Advanced) have particular meanings: “Availability” and “Available” for purposes of the Production Platform Uptime

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Critical Application Services - Service Level Guarantee (Standard) ADDITIONAL DEFINED TERMS Some words used in these Critical Application Services - Service Level Guarantee (Standard) have particular meanings: “Fee” means your monthly recurring fee for the Hosting Services