Network Documentation
Complete network documentation. Zero guesswork.
Aegisys uses IT Glue by Kaseya to document and organize every detail of your network. When we need to troubleshoot, respond to an incident, or plan for growth, we have the complete picture—instantly.
- Complete network documentation in one secure location
- Organized client records and asset tracking
- Faster troubleshooting with instant access to system details
- Compliance-ready documentation for audits
- Reduced downtime through better knowledge management
Doc knows your network inside out.
IT Glue means our whole team—Doc included—has instant access to how your network is built, what's connected, and why things are configured the way they are. No more "Can you remind me what email server you're using?" We already know.
When 2 AM alerts happen, documentation isn't a luxury—it's the difference between a 15-minute fix and a 4-hour nightmare. IT Glue keeps everything we need right at hand.
Why IT Glue matters
Complete documentation isn't just best practice—it's essential for security, compliance, and speed.
Comprehensive Documentation
Every network, device, password, and configuration documented and organized. No more lost information or tribal knowledge.
Enterprise-Grade Security
SOC 2 Type II certified with encryption, access controls, and audit trails. Your documentation is as secure as your systems.
Team Collaboration
Your team and ours can access documented procedures and configurations instantly, reducing resolution time.
Faster Issue Resolution
When something breaks, we find the answer in seconds instead of hours. Complete system knowledge at our fingertips.
Compliance & Audit Ready
Organized documentation that satisfies SOC 2, HIPAA, and other compliance frameworks. Audit-ready at a moment's notice.
Change Tracking
Know exactly what changed, when, and who made the change. Version control and audit trails built in.
What becomes possible with documentation
Complete network documentation opens doors for better service, faster response, and smarter planning.
Faster Troubleshooting
When your network has an issue, we already know your setup. No guessing, no downtime.
Smoother Onboarding
New team members or contractors get instant access to network documentation. Everyone's on the same page.
Better Security Planning
Complete visibility into your infrastructure means we can identify risks and recommend improvements proactively.
Compliance Proof
Documentation isn't just helpful—it's required. IT Glue keeps compliance frameworks satisfied automatically.
Disaster Recovery Planning
With complete documentation, we can plan and test disaster recovery scenarios with confidence.
Cost Optimization
Detailed asset tracking helps us identify redundant systems, unused licenses, and opportunities to save.
How IT Glue works with Aegisys
Discovery & Documentation
We conduct a thorough audit of your network—systems, devices, configurations, passwords, licenses, and dependencies. Everything gets documented in IT Glue.
Organization & Accessibility
Your documentation is organized, tagged, and searchable. Your team and ours can find what we need instantly.
Continuous Updates
As your network changes—new devices, updates, reconfigurations—IT Glue stays current. Change tracking ensures nothing gets missed.
Faster Troubleshooting
When issues arise, we consult IT Glue first. Most problems are solved in minutes because we already know your setup.
Compliance & Audit Ready
Documentation is audit-ready and compliance-friendly. You're always prepared for SOC 2, HIPAA, or industry audits.
Questions about IT Glue documentation
Do you have access to my passwords in IT Glue?
Yes—but with strict controls. Passwords are encrypted and only accessible to authorized Aegisys technicians who need them for troubleshooting or support. Access is logged and audited for compliance.
Is my documentation secure?
Yes. IT Glue is SOC 2 Type II certified with encryption in transit and at rest. Access controls, audit trails, and two-factor authentication ensure your documentation stays protected.
What if I want to leave Aegisys?
Your documentation is yours. You can export everything from IT Glue or transfer access to another provider. We don't lock you in.
Does IT Glue cost extra?
IT Glue is included as part of our managed IT services. You benefit from complete documentation without additional fees.
What about compliance and audits?
IT Glue is designed for compliance frameworks like SOC 2, HIPAA, PCI-DSS, and others. Your documentation is audit-ready, saving time and reducing risk during compliance reviews.
How is IT Glue different from just keeping notes?
Spreadsheets and notes get outdated, lost, or forgotten. IT Glue is structured, searchable, version-controlled, and integrates with monitoring tools. It's live documentation that stays current.
Services that work with IT Glue
Managed IT Support
Complete visibility into your network means faster issue resolution and proactive maintenance.
Learn moreDisaster Recovery
Documented systems are easier to backup, test, and recover. IT Glue is your DR playbook.
Learn moreCybersecurity
Network documentation helps us identify security gaps and audit compliance controls.
Learn moreKnow your network. Control your risk.
Complete IT Glue documentation means faster support, better security, and peace of mind. Let's get your network documented.