Managed IT Support
Stop firefighting IT. Start partnering with experts.
Proactive monitoring, fast response, and strategic support from engineers who know your environment. Available 24/7/365.
Why managed IT matters
When IT failures happen, business stops. Aegisys ensures your infrastructure is always on, always secure, and always working for you.
Proactive, not reactive
We monitor your systems 24/7. Patch before vulnerabilities are exploited. Alert before issues become outages. You stay ahead of problems.
Engineers who know your stack
We don't treat every client the same. Our team learns your environment, your applications, and your business. Fast, knowledgeable response, every time.
Always on, always available
30-minute response time SLA. Helpdesk available 24/7. Main support 7AM–7PM Mon–Fri. When it's critical, we're there.
SOC 2 Type II certified
Our processes aren't just best practice — they're third-party audited and verified. You get proven security, not promises.
What we manage for you
Monitoring & Maintenance
- 24/7 proactive system monitoring and alerting
- Automated patch management for OS and applications
- Security updates deployed immediately
- Performance optimization and tuning
- Backup verification and testing
User & Device Support
- User onboarding and offboarding
- Password resets and account management
- Software deployment and licensing
- Mobile device management (Intune/MDM)
- Help desk support via email, phone, portal
Your IT team, without the overhead
Managed IT means you get enterprise-level IT support without hiring and managing your own team. We scale with your organization—whether you have 10 users or 200. One predictable monthly cost. No hiring, no turnover, no training burden.
Our experts monitor your infrastructure, patch vulnerabilities, respond to issues, and keep your systems secure. You focus on your business. We handle the rest.
Sudbury Local?
We've been serving Sudbury businesses since 1999. Your IT support team is local, your data stays in Canada, and your success is our priority.
Learn about our Sudbury servicesComplement your managed IT
Cybersecurity
Layer advanced threat detection and response on top of managed IT.
Learn MoreDisaster Recovery
Know your recovery time and prove it with tested plans.
Learn MoreManaged M365
Maximize your Microsoft 365 investment with expert deployment.
Learn MoreCanadian Cloud Hosting
Sovereign cloud & VPS in our Sudbury data centres. Zero foreign jurisdiction.
Learn MoreThinking about switching providers?
See the full guide to switching to Aegisys.
Migration scope, what’s included, the step-by-step move, and straight answers to the common myths about changing MSPs — all in one place.
Managed IT — frequently asked
What's included in Aegisys managed IT services?
24/7 proactive monitoring and alerting, automated patch management, helpdesk support (email, phone, portal), user and device onboarding/offboarding, vendor management, monthly performance and lifecycle reporting, IT roadmapping, and disaster recovery and business continuity — all under a SOC 2 Type II certified controls framework.
How fast is your support response?
Our internal target is a 30-minute average response, with 24/7/365 coverage for emergencies. Hero Support means you work with a technician who knows your environment and your history — not a generic ticket queue that starts from scratch every time you call.
Can you work alongside our internal IT person (co-managed)?
Yes. Many clients run a hybrid model — your internal person handles day-to-day and Aegisys provides depth for security, compliance, cloud architecture, and after-hours coverage. We complement your team without replacing it, and we document everything so knowledge stays with your business.
Do you support both Windows and Mac environments?
Yes. We support mixed Windows, Mac, and Linux environments, including Microsoft 365, Azure AD, Intune, and Autopilot for device management. We tailor monitoring, patching, and security controls to whatever mix your team actually runs.
How does the virtual CIO (vCIO) advisory work?
Your vCIO acts as a strategic IT partner — quarterly business reviews, IT roadmap and budget forecasting, risk identification, and planning for upgrades and compliance. It's bundled advisory, not a separate consulting engagement, so strategic guidance is part of your managed plan rather than a billable extra.
How does onboarding work for a new managed IT client?
We document your environment, deploy monitoring, and coordinate access handover in planned phases, with weekly check-ins through your first month. Typical go-live is 48–72 hours for standard environments; larger or more complex setups may take a few weeks. You'll see the plan before anything changes.
What does monthly reporting include?
IT lifecycle and performance reporting plus cybersecurity status — system health, patch coverage, ticket trends, security events, and backup/restore test results. You get a clear picture of what's working, what's at risk, and what's coming, in plain language leadership can act on.
Do you handle vendor management?
Yes. We manage vendor relationships and contracts on your behalf — Microsoft, internet providers, hardware suppliers, security vendors — so you have one point of accountability instead of juggling multiple suppliers. We escalate, renew, and negotiate as part of the service.
Industry Trusted
Accredited & Certified
Ready to stop firefighting IT?
Let's talk about your environment. We'll assess your current state and recommend a managed IT plan that keeps your systems secure and always on.